iam digital transformation customer experience digital ecosystems HR services employee centricity HRTech

7 reasons why digital self-services are key in HRMS & HCM applications

Frank Hamerlinck
Oct. 18, 2021

Employee centricity is the name of the game in HRTech. The digital transformation wave that has hit the HR Services industry is not only geared at replacing paper-based processes by digital practices, HRTech is also used to boost the wellbeing of employees. Digital self-services that empower workers to take their career into their own hands, are the perfect tools to enhance employee experience.



Employee centricity is the name of the game in HRTech.

The beauty of digital self-services is that they do not only make life easy on employees. The entire organization, and the IT service desk in particular, also stand to gain. Available via a brandable self-service portal or standardized APIs, TrustBuilder’s digital self-services offer end-users self-management features for the authentication mechanisms and applications provided by their organization.

1. Bring your own authentication

Employees have gotten accustomed to using an authentication method of their own choice when logging into web shops or applications. They expect the same comfort in their work environment, just like they want the same quality of internet and device they have at home. Through the self-service portal, an organization can let its employees choose from a list of Identity Providers that the organization supports. A company that subscribes to TrustBuilder’s Service Catalog can offer any Identity Provider offered through that catalog. That way, employees may log in with social logins (Facebook, Google, LinkedIn,…) to certain applications. It goes without saying that an organization can demand step-up authentication for more sensitive applications, requesting multi-factor authentication.

2. Activate your own applications

Administrators can spend a lot of time on provisioning applications for users. With the self-service portal, employees can perform this task themselves. Make applications available through the self-service portal and let users authenticate for the applications they want or need to use, at the moment they need them. All users need to do, is choose from the applications listed in the self-service portal. As an organization, this may even save you money on licenses, as new licenses only need to be activated when the users actually need them. Acquiring these new licenses can be built into a specific workflow. TrustBuilder’s self-service portal makes it possible to classify the apps into different, thematic categories, for instance Mobility, Payments, Productivity,…

3. Manage your own account

Resetting passwords is the service desk’s favorite task on Monday mornings, as users tend to have part of their memory wiped over the weekend. Using a self-service portal, users can reset passwords themselves or change passwords when they know their password has been compromised. The self-service portal also allows employees to manage their account and change the data the system holds on them, such as phone number, address,… Note: users cannot simply change all the information. That would make it too easy to update their role or increase the number of fringe benefits. For some changes, the user can initiate a flow to get the necessary approval from their manager.
Letting users manage their account saves valuable time for the service desk.

4. Give the self-service portal your own look and feel

TrustBuilder’s self-service portal comes as a user experience blueprint that organizations can adapt and customize to their own preferences. By applying your own color schemes, fonts and logos, employees will not notice they are using a third-party tool. The portal will look familiar to them, enhancing productivity.

5. Streamline the onboarding process

Onboarding users to an HRTech platform should be just as easy to new employees as it is to set up a social network account to a consumer. Using a self-service portal makes it so much easier: just send new users a registration code and guide them to the self-service portal to choose the identification method they prefer from the list of Identity Providers supported by the organization. As mentioned above, the new employees can also choose and activate the applications that are made available to them.

6. Roll out new applications in your digital ecosystem

The concept of Software-as-a-Service (SaaS) has already made it easier for the IT department to deliver new applications to users. Rather than providing new images for all PCs in an organization, the software is now available in the cloud. A self-service portal takes it to the next step. As you expand your digital ecosystem with extra applications, you can simply add the applications to the self-service portal. Through that portal, you can offer a broad range of applications that cover anything to do with work activities and the work-life balance. The broader the portfolio of applications employees can choose from, the richer the employee journey becomes.

7. Roll out MFA in your organization

Besides simplifying the rollout of new applications in a digital ecosystem, a self-service portal is also very useful in rolling out multi-factor authentication (MFA) for certain applications. For large organizations with thousands of users, adding MFA to an existing environment is a daunting task. By using a self-service portal, IT can push users to set up MFA themselves.

When employees log into their self-service portal, they will see a banner ‘activate MFA now’ and can go ahead and activate the MFA method they prefer, for instance TrustBuilder Mobile Authenticator. Flipping the switch on MFA in one go will cause an extra peak of work for IT support staff. Using the self-service portal makes rolling out MFA a more gradual process, rather than a big bang for all users at the same time.

Any company can benefit from using TrustBuilder’s self-service portal. For companies in the HR Services business, the self-service portal makes even more sense. It makes it easier to onboard users, let them choose the authentication method and applications they prefer, all the while unburdening the IT staff.

Are you interested in creating a great employee experience without expanding your support team? Contact us now.

As co-founder of global trade management leader Porthus, customer experience platform NGDATA, and strategic consulting services company innacco, Frank embodies the entrepreneurial mindset. His 20+ years of ICT experience is complemented by his position as ‘Entrepreneur in Residence’ at iMinds and coach at Netwerk Ondernemen.

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